Privacy policy

VERIXYLE® operates this website and online store (“Services”) to provide customers with access to our micro-mist nasal care products, including nasal comfort devices and botanical micro-mist systems designed for daily personal use.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from VERIXYLE®. By using our Services, you agree to the practices described in this policy.

1. Our Commitment to Privacy

VERIXYLE® is a nasal care technology brand specializing in micro-mist nasal comfort systems designed for daily personal hygiene and comfort.

We are committed to protecting your personal information and providing a safe, transparent, and secure shopping experience.

2. Personal Information We Collect

We may collect the following types of information:

  • Name, email address, phone number
  • Shipping and billing address
  • Order and transaction details
  • Payment information (processed securely by third-party providers)
  • Account login information (if applicable)
  • Device and browser information (IP address, cookies, device type)
  • Website usage data (pages viewed, actions taken, time spent)
  • Customer support messages

We do not collect or process medical diagnosis or health records.

3. How We Collect Information

We collect information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and analytics technologies
  • From service providers such as Shopify and payment processors
  • From advertising and marketing platforms (such as Meta and Google)

4. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide shipping and delivery updates
  • Handle returns, refunds, and customer support
  • Improve our website, products, and user experience
  • Personalize product recommendations
  • Send marketing communications (if permitted)
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

5. Marketing & Advertising

We may use your information to provide personalized marketing related to VERIXYLE® nasal care products and micro-mist comfort systems.

This may include email marketing, product recommendations, and targeted advertising based on your activity on our website.

You may opt out of marketing communications at any time using the unsubscribe link in emails.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze user behavior
  • Support advertising and retargeting campaigns

You may disable cookies in your browser settings at any time.

7. Data Sharing

We only share your personal information when necessary with trusted service providers, including:

  • Shopify (store hosting and infrastructure)
  • Payment processors (secure transactions)
  • Shipping carriers (order fulfillment)
  • Analytics and advertising partners (performance optimization and marketing)

All partners are required to protect your data in accordance with applicable privacy laws.

8. Shopify Platform

Our store is hosted on Shopify Inc., which provides the technical infrastructure for our Services.

Shopify may process your personal information to help operate, secure, and improve the shopping experience.

For more information, please refer to Shopify’s Privacy Policy.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information.

However, no system of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Improve our Services

11. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of targeted advertising
  • Request data portability

To exercise your rights, contact us at:

📩 support@verixyle.com

12. International Data Transfers

Your information may be transferred and processed outside your country, including in the United States and other jurisdictions where our service providers operate.

We take appropriate safeguards to protect your data during such transfers.

13. Children’s Privacy

Our Services are not intended for individuals under the legal age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📩 support@verixyle.com
📍 Unit A 82 James Carter Road, Mildenhall, IP28 7DE, UK