Shipping policy
OVERVIEW
This Shipping Policy explains how orders are processed, shipped, and delivered from VERIXYLE®.
VERIXYLE® is a nasal care technology brand specializing in micro-mist nasal comfort devices designed for daily personal hygiene and comfort use.
By placing an order, you agree to the shipping terms below.
1. Shipping Fees
We offer simple and transparent worldwide shipping:
- Orders over $59 USD → FREE standard shipping
- Orders under $59 USD → Flat shipping fee of $7.99 USD
Shipping fees are calculated after discounts and promotions are applied.
No hidden handling or processing fees apply.
2. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays).
Every VERIXYLE® order is carefully inspected before shipment to ensure:
- Product quality
- Device functionality
- Hygiene and safety standards
- Complete accessories
Once shipped, you will receive a tracking number via email.
3. Delivery Time Estimates
Estimated delivery times:
- United States & Canada: 5–9 business days
- European Union: 7–12 business days
- Other regions: 12–15 business days
Delivery times are estimates only and may vary due to customs or carrier delays.
4. Shipping Coverage & Customs
We ship to most countries worldwide.
Customers are responsible for ensuring imported nasal care devices comply with local laws and import regulations.
Any customs duties, import taxes, or local fees (if applicable) are the responsibility of the customer.
5. Tracking, Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your VERIXYLE® device arrives damaged, defective, missing parts, or incorrect, please contact us within 48 hours at:
Please include clear photos or videos.
Once verified, we will provide one of the following solutions:
- Free replacement
- Refund
- Reshipment of missing items
We aim to resolve issues as quickly as possible.
6. Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact our support team.
We will assist you in tracking and resolving the issue with the carrier.
7. Undeliverable Packages
Packages returned due to:
- Incorrect address provided
- Delivery refusal
- Unclaimed shipment
will be treated as customer-initiated returns.
In such cases, reshipping or handling fees may apply.
Refunds may be adjusted based on shipping costs incurred.
8. Quality Inspection & Safety
Every VERIXYLE® order is inspected before shipment to ensure:
- Device functionality
- Hygiene safety
- Complete accessories
This ensures every customer receives a safe and reliable nasal care product experience.
9. Policy Updates
We may update this Shipping Policy from time to time.
All updates take effect once posted on our website.
Continued use of our Services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about shipping or delivery:
📩 support@verixyle.com
📍 Unit A 82 James Carter Road, Mildenhall, IP28 7DE, UK