Refund policy

30-Day Risk-Free Returns

We offer a 30-day return window from the day your order is delivered, so you can try VERIXYLE® at home with complete confidence.

If you are not fully satisfied with your experience, you may request a return or refund within this period.

To start a return request, proof of purchase (order confirmation or receipt) is required.

Return Eligibility

To maintain strict hygiene and safety standards for all customers using nasal care products:

Unopened (factory sealed) items → Eligible for full refund
Opened but unused items (no liquid use, no activation) → Eligible for partial refund or store credit
Used or activated devices (liquid used or device tested) → Only eligible for refund or replacement if defective or damaged upon arrival

All returned items must include original packaging, accessories, manuals, and be in resalable condition.

How to Start a Return

Simply contact us at:

📩 support@verixyle.com

Our support team will guide you step-by-step through the return process.

All returns must be pre-approved before being sent back. Unauthorized returns cannot be accepted.

Once approved, we will provide return instructions and, if applicable, a prepaid return label.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your VERIXYLE® nasal care device arrives damaged, defective, or incomplete, please contact us right away with clear photos or videos.

We will prioritize resolving your case with:

Free replacement
Full refund
Or immediate support solution

All verified issues are handled at no additional cost to you.

Hygiene & Safety Policy

Because VERIXYLE® is a personal nasal care device designed for daily hygiene use, strict hygiene standards apply.

For safety reasons, any item that has been used or has come into liquid contact cannot be restocked or resold.

This ensures every customer receives a fresh, factory-sealed, and safe product experience.

Exchanges

For the fastest resolution, we recommend:

Requesting a return for your current item
Placing a new order for your preferred product once approved

This ensures minimal delay and faster delivery of your replacement item.

European Union Customers (14-Day Cooling-Off Period)

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of delivery, for any reason.

To qualify for a refund:

Items must be unopened
Factory sealed
Unused
In original packaging

Hygiene and safety rules still apply for all nasal care devices.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval status within 2–3 business days.

If approved:

Refunds are issued to your original payment method
Processing time is typically 5–10 business days, depending on your bank

If more than 15 business days have passed after approval, please contact us at support@verixyle.com.

Our Promise

We aim to make your experience with VERIXYLE® simple, transparent, and worry-free.

If you ever have questions, our support team is always here to help.