Refund policy

Return & Refund Policy

Last updated: August 2026

At VERIXYLE®, we want you to feel confident trying a new approach to everyday nasal comfort. That’s why eligible first-time Starter Kit purchases are protected by our 90-Day Comfort Guarantee.

Please review the policy below for details regarding returns, refunds, refill products, damaged items, and international consumer rights.

90-Day Comfort Guarantee

Every eligible purchase of VERIXYLE® products is covered by our 90‑Day Comfort Guarantee.

If VERIXYLE® is not the right fit for you, contact us within 90 calendar days of delivery and we’ll help with your refund request.

The Comfort Guarantee applies to:

  • Requests submitted within 90 calendar days of confirmed delivery

  • Products purchased directly from verixyle.com

You may try the Starter Kit before deciding whether it is right for you.

Because VERIXYLE® is a personal-use nasal care product, opened or used nasal-contact products should not be mailed back unless our Customer Care team specifically asks you to do so.

For an approved claim under the 90-Day Comfort Guarantee, we may issue a refund without requiring the opened product to be physically returned.

Original shipping charges are not refundable under the voluntary Comfort Guarantee unless the product arrived defective, damaged, incorrect, or applicable law requires otherwise.

This guarantee is in addition to, and does not limit, any statutory rights you may have under applicable consumer law.

Unopened Returns

Unused and unopened products may generally be returned within 90 days of delivery, provided that:

  • The product is in its original condition

  • All hygiene or protective seals remain intact

  • The original packaging is included

  • Proof of purchase from verixyle.com is available

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

Refill Pods

For health and hygiene reasons, special conditions apply to VERIXYLE® Refill Pods.

Unopened Refill Pods

Sealed and unused Refill Pods may be returned within 90 days of delivery, subject to the standard return conditions above.

Opened Refill Pods

Once a Refill Pod or its hygiene seal has been opened, it is generally not eligible for return or refund for a change of mind.

This restriction does not apply where a Refill Pod is defective, damaged, incorrect, or where applicable consumer law provides otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives:

  • Damaged

  • Defective

  • Missing an item

  • Incorrect

please contact our Customer Care team as soon as possible.

Include your order number and, where helpful, photos showing the issue so we can resolve the matter quickly.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.

Nothing in this section limits any rights available to you under applicable consumer protection law.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We process orders quickly, so we cannot guarantee that an order can be changed or cancelled once fulfillment has begun.

If an order has already shipped, the applicable return terms in this policy will apply.


Refunds

Once your refund has been approved, it will be issued to your original payment method.

You will receive confirmation when the refund has been processed.

Your bank, credit card provider, PayPal, or other payment provider may require additional time before the funds appear in your account.

Where applicable law establishes a specific refund deadline, VERIXYLE® will process the refund within that required timeframe.

Shipping charges are non-refundable unless:

  • The order arrived damaged, defective, or incorrect

  • VERIXYLE® agrees otherwise

  • Applicable law requires the shipping charge to be refunded

Items That Cannot Normally Be Returned

Unless defective, damaged, incorrect, covered by our 90-Day Comfort Guarantee, or otherwise required by law, we cannot normally accept returns for:

  • Opened Refill Pods

  • Used personal nasal-contact products outside the Comfort Guarantee

  • Products with removed or broken hygiene seals

  • Gift cards

  • Items not purchased directly from verixyle.com

How to Request a Return or Refund

To request assistance, please contact:

VERIXYLE® Customer Care
Email: support@verixyle.com

Please include:

  • Your name

  • Order number

  • Email address used for the order

  • The item involved

  • A brief description of your request

For damaged or defective products, photos may help us resolve your request more quickly.

Please do not send products back without first receiving return instructions from VERIXYLE®.

Statutory Consumer Rights

Our 90-Day Comfort Guarantee and return policy provide additional protections and do not replace or restrict any non-waivable rights available to consumers under applicable laws.

If any part of this policy conflicts with mandatory consumer protection law in your location, the applicable legal requirement will take precedence.