Terms of service

Welcome to VERIXYLE®. These Terms of Service (“Terms”) govern your use of our website, products, and services.

VERIXYLE® is a nasal care technology brand specializing in micro-mist nasal comfort systems designed for daily personal hygiene and comfort.

By accessing or purchasing from our Services, you agree to be bound by these Terms.

1. Eligibility & Account Use

You must be the age of majority in your jurisdiction to use our Services.

Our products are intended for adult personal nasal care use only. Any use by minors must be supervised by an adult.

You are responsible for maintaining accurate account and order information.

2. Product Use Disclaimer (Important)

VERIXYLE® products are nasal care devices designed for daily comfort and hygiene support.

They are NOT:

  • Medical devices
  • Diagnostic tools
  • Treatments or cures for any disease or medical condition

All product descriptions refer to general nasal comfort and personal hygiene use only.

You agree to use all devices strictly according to the provided user manual.

3. Order Acceptance

We reserve the right to accept, modify, or cancel any order at our discretion.

Orders are not confirmed until payment has been successfully processed.

4. Pricing & Payment

All prices are subject to change without notice.

You agree that:

  • Payment information provided is accurate and authorized
  • You will be responsible for all applicable taxes and fees
  • You will complete payment for all confirmed orders

5. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs, or external factors beyond our control.

Once a product is handed to the shipping carrier, risk of loss transfers to the customer.

We recommend inspecting all packages immediately upon delivery.

6. Returns & Refunds

All returns are subject to our Refund Policy.

Due to hygiene and safety requirements for nasal care devices:

  • Unopened and factory-sealed products may be eligible for return
  • Opened or used devices are not eligible for return unless defective upon arrival
  • Consumable or direct-contact accessories are non-returnable

7. Hygiene & Safety Restrictions

For hygiene and safety reasons, VERIXYLE® nasal care devices cannot be resold once opened or used.

Any unauthorized disassembly, modification, or use of incompatible liquids or accessories will void all warranty and support coverage.

8. Prohibited Use

You may not:

  • Misuse or modify any VERIXYLE® device
  • Use incompatible liquids or unauthorized accessories
  • Use the Services for unlawful purposes
  • Attempt to bypass security systems or restrictions
  • Copy, resell, or reverse engineer any product or technology

9. Intellectual Property

All content, branding, product designs, and technology are the exclusive property of VERIXYLE®.

You may not reproduce, distribute, or exploit any part of the Services without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, VERIXYLE® is not liable for any:

  • Injury, discomfort, or reaction resulting from improper use
  • Device misuse or unauthorized modification
  • Indirect, incidental, or consequential damages
  • Loss of data, revenue, or profits

Use of our products is at your own discretion and responsibility.

11. Indemnification

You agree to indemnify and hold harmless VERIXYLE® from any claims arising from:

  • Improper use of products
  • Violation of these Terms
  • Misuse of Services or devices

12. Third-Party Services

We may use third-party providers (including Shopify, payment processors, and logistics partners).

We are not responsible for third-party service failures or actions.

13. Service Availability

We do not guarantee uninterrupted access to our Services.

We may modify, suspend, or discontinue any part of the Services at any time.

14. Termination

We reserve the right to terminate or suspend access to our Services at any time if these Terms are violated.

15. Governing Law

These Terms are governed by the laws of the jurisdiction in which VERIXYLE® operates.

16. Changes to Terms

We may update these Terms from time to time.

Continued use of the Services constitutes acceptance of updated Terms.

17. Contact Information

For any questions, contact us at:

📩 support@verixyle.com
📍 Unit A 82 James Carter Road, Mildenhall, IP28 7DE, UK